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Openreach COVID Update – November 2020

Following the announcement of a 4 week lockdown in England, which came into effect from midnight on Wednesday 4th November 2020, we are writing to provide you with a further update on Openreach engineering appointments. Should the situation change we will let you know. ** Engineering Appointments ** Openreach are now placing ALL areas in […]

Following the announcement of a 4 week lockdown in England, which came into effect from midnight on Wednesday 4th November 2020, we are writing to provide you with a further update on Openreach engineering appointments. Should the situation change we will let you know.


** Engineering Appointments **

Openreach are now placing ALL areas in England under Amber Status for all copper products. Please note that these restrictions do not include any Ethernet products, which currently remain unimpacted. Engineers will only be entering premises to provision orders working up to the NTE / ONT or where customers are experiencing a Total Loss of Service requiring repair.

Due to these restrictions, if customers require an NTE shift but your service is working, engineers will not be able to complete this under the current amber status. Any NTE shift requests will need to be placed on hold for at least 4 weeks, at which point the current lockdown restrictions will be reviewed by the Government.

If you have lost service and an engineer is required to install an NTE as part of a provision, this work will still go ahead to ensure you have connectivity during this difficult time.

We’ll keep you informed of any further changes to this situation.

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