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COVID-19 Telecom Update – 03/06/2020

Following new Public Health England guidance issued on 11th May Openreach will be starting to do work inside customers’ businesses again from today, where necessary. Whilst there is a high Coronavirus alert level in place, there are special measures we all need to take to keep each other safe. What to expect if you’ve got […]

Following new Public Health England guidance issued on 11th May Openreach will be starting to do work inside customers’ businesses again from today, where necessary. Whilst there is a high Coronavirus alert level in place, there are special measures we all need to take to keep each other safe.

What to expect if you’ve got an engineer coming

If you’re expecting  an Openreach engineer to visit your site, they’ll do all they can to get you up and running without entering, but there may be some circumstances where they need to come into your property for a short period of time. Openreach engineers will be taking special measures to ensure your safety and their own. And if they do need to enter your property, they’ll call you beforehand to talk to you about how they can make their visit as short and safe as possible.

Before the engineer arrives please:

  1. Clear a path to the main telephone socket or fibre connection point, if you have one.
  2. With an antibacterial wipe, clean down any surfaces around the telephone socket the engineers may come into contact with.
  3. Open any windows or doors where the Openreach engineer will probably need to work.

    If you have chosen a managed install for your connectivity solution, the ITG site representative present on the day of install will make all the necessary preparations for Openreach leaving you to get on with your day and ensuring we keep both you and them as safe as possible.

Please ensure you maintain two metres social distancing and, wherever possible, move to a different room. Once the engineer has finished working, they’ll wipe down any surface they’ve touched before leaving.

They won’t be working beyond the main telephone socket or fibre connection point in your property, and they won’t be installing extension sockets – to minimise the time they have to spend in your property.

At the end of the appointment, the engineer will explain what they’ve done – via the phone, Whatsapp or Facetime – whichever suits you best. You can find out more information about the engineer appointment including a video explaining the process on Openreach’s detailed FAQ page

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